Who needs which module?

Customer service: anyone who provides goods or services to the public on your behalf, and the people who make your customer service policies (M.R. 171/2015, s. 13). Employment: anyone who recruits, supervises, promotes or makes employment policy (M.R. 70/2019, s. 7). Information and communication: anyone who communicates with the public, maintains web content or buys technology (M.R. 47/2022, s. 4).

As soon as reasonably practicable after someone takes on the duties, and again when your accessibility policies change. There is no fixed repeat interval.

What records do we need?

Organizations with 50 or more employees in Manitoba must document their training policy, with a summary of the content and when training is given. The certificate each module creates is the per-person proof; the province keeps no copy.

Is it available in French?

Yes. Every module has a French version on the Office's French portal, lamformationmb.ca.

Manitoba Accessibility Training for Employers

The official Manitoba courses, ready to assign

Launch a course in Ethica and each employee gets an email with a link to the official course. When they finish, they upload the certificate it gives them, and it's kept on their record. Ethica sends the reminders and schedules the next round.

Manitoba Accessible Customer Service

M.R. 171/2015, ss. 13–14

The Manitoba Accessibility Office's module on the Customer Service Standard, in English and French, for everyone who serves the public.

Repeats: One-time

Manitoba Accessible Employment

M.R. 70/2019, s. 7

The Manitoba Accessibility Office's module on the Employment Standard, in English and French, for everyone who hires, supervises or manages.

Repeats: One-time

Manitoba Accessible Information and Communication

M.R. 47/2022, s. 4

The Manitoba Accessibility Office's module on the Information and Communication Standard, in English and French.

Repeats: One-time

Your obligations, and the proof each one demands

Every rule below is easiest to prove with a record of who completed the training, and when. Ethica keeps that record for each person.

Mandate	Legal basis	Who and when	Proof to produce
Accessible customer service training	M.R. 171/2015, ss. 13–14	Organizations with an employee in Manitoba that serve the public or other organizations: everyone who provides goods or services on your behalf, and the people who make your customer service policies, as soon as reasonably practicable and when policies change	Organizations with 50 or more employees in Manitoba must document their training policy, with a summary of the content and when training is given (s. 14)
Accessible employment (accommodation) training	M.R. 70/2019, s. 7	Every employer with an employee in Manitoba: anyone who recruits, trains, supervises, promotes or terminates employees or makes employment policy, as soon as reasonably practicable and when policies change	Employers with 50 or more employees must document their accommodation training policy, with a summary of the content and when training is given (s. 7(4))
Accessible communication training	M.R. 47/2022, s. 4	Organizations with an employee in Manitoba: anyone who communicates with the public on your behalf, maintains your web content, buys technology or makes your communication policies, as soon as reasonably practicable and when policies change	Large employers must document their accessible communication training policy, with a summary of the content and when training is given (s. 4(4))

Accessible customer service training

M.R. 171/2015, ss. 13–14

Who and when: Organizations with an employee in Manitoba that serve the public or other organizations: everyone who provides goods or services on your behalf, and the people who make your customer service policies, as soon as reasonably practicable and when policies change
Proof to produce: Organizations with 50 or more employees in Manitoba must document their training policy, with a summary of the content and when training is given (s. 14)

Accessible employment (accommodation) training

M.R. 70/2019, s. 7

Who and when: Every employer with an employee in Manitoba: anyone who recruits, trains, supervises, promotes or terminates employees or makes employment policy, as soon as reasonably practicable and when policies change
Proof to produce: Employers with 50 or more employees must document their accommodation training policy, with a summary of the content and when training is given (s. 7(4))

Accessible communication training